Privacy Statement

Effective date: April 3, 2023

Last Updated: 24th December 2024


‍Maven Certified is a brand owned and managed by Maven International Solutions LLC, a company registered in the United Arab Emirates with license number 2326469.01.
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At Maven Certified, your privacy and the security of your personal data are of paramount importance. This Privacy Statement explains how we collect, use, store, and protect your information when you engage our certified translation service through our website (the “Service”). By using our Service, you agree to the practices described in this Privacy Statement.
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1. Information We Collect

When you engage our Service, we may collect and process the following types of personal data:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Documents and Data: Any documents or related data you submit for certified translation.
  • Payment Information: Payment details required to process your transaction (handled by secure, third-party payment processors).
2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our certified translation Service.
  • To process your payments securely.
  • To communicate with you regarding your requests and our Service.
  • To comply with legal and regulatory requirements.
3. Security Measures

We implement robust technical and organizational measures to safeguard your personal data, including:

  • Third-Party Compliance:
    • Our customer relationship and business management systems are maintained through platforms that adhere to high security standards and are compliant with GDPR, SOC, and ISO requirements for information security.
    • Our email communications (using secure email systems) are protected by encryption and other security protocols.
    • Our translation management processes are supported by a secure translation platform that meets industry security standards.
  • Employee and Contractor Obligations:
    • All in-house employees and freelance translators, as well as other third-party service providers engaged in delivering our Service, are required to sign nondisclosure agreements (NDAs) in accordance with the guidelines set forth in ISO 17100.
    • These NDAs ensure that every individual with access to your personal data is contractually bound to maintain its confidentiality.
4. Data Sharing and Third-Party Processors

We may share your information with trusted third-party service providers who support our business operations, including payment processing and translation management. These third parties:

  • Are contractually obligated to handle your data securely.
  • Must adhere to applicable data protection standards such as GDPR, SOC, and ISO certifications.
  • Use your data solely for purposes related to providing the Service.
5. Compliance and Certifications

Maven Certified is committed to maintaining compliance with applicable data protection laws and industry standards. We ensure that:

  • Our systems and processes comply with the General Data Protection Regulation (GDPR) where applicable.
  • We work with service providers that maintain SOC and ISO certifications for information security.
  • Our internal policies reflect the security measures and confidentiality standards required under these frameworks.
6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

  • The right to access, correct, or update your information.
  • The right to request the deletion or restriction of your data.
  • The right to object to certain data processing activities.
  • The right to data portability.

To exercise your rights or if you have any questions about our data practices, please contact us using the details provided in Section 8 below.
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7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely dispose of it in accordance with our data retention policies.
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8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Statement or our privacy practices, please contact us at:
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Maven International Solutions LLC
Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE, 515000
Email: info@maven-international.com


9. Updates to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or applicable laws. The updated Privacy Statement will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this statement periodically.

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